- Manage all internal communication to obtain all the required data.

- Manage all external communication, manage the account, briefs,

schedules and requests from clients.

- Take ownership and manage the client relationship, becoming

responsible for onboarding, bringing resources together through

effective communication, problem-solving, and responding to

requests.

- Ensure the creation of client briefs and, support the account planner

with drafting onboarding and implementation plans.

- Present and sell the work as well as cross/upselling clients onto a

larger scope of work.

- Ensure that project deadlines and budget are met, communicating

and seeking approval of any changes to these.

- Identify ways to grow client accounts through new business

opportunities.

- Earn the trust of the client, becoming their advocate.

- Keep the team and the client up to date with useful knowledge

around deliverables, timelines, and key performance indicators.

- Maintain accurate records of meetings, decisions, and next actions.

- Keep abreast of competitor activity and areas of business your client

base places with competitors.

- Review, maintain and update client process documents on a regular

basis.

- Pitch new clients and ideas frequently.

- Work directly with the Account Planners/Content Creators to improve

the content/campaigns.

- Supervise other account managers and monitor their technical and

personal performance.

- Organize the team task schedules and deadlines.

- Ensure that all deadlines are met, and all tasks are achieved.

- Self and team frequent development.

- Develop new communication tools and task organization tools that

will help the workflow run more smoothly.

- Frequent meetings with the team to keep on track all upcoming

events, tasks, and achievements.